A/S application & Customer Inquiry
Find product information or symptoms of DH Global
A/S Application Information
Before submitting A/S, please read the following before submitting
Application for Courier A/S
- DH Global's designated courier service is Rosen Courier (1588-9988).
- If you complete the courier A/S service, you do not need to contact us separately as it will be automatically collected by Rosen Courier.
- If you use another courier, you will be refused receipt and return action.
- Please make a note of your name, mobile phone number, and product malfunction symptoms and send it along with the product.
Where to send the courier
- DH Global Customer Service Team, 32 Cheomdanyeonsin-ro 29beon-gil, Buk-gu, Gwangju (Yeonje-dong)
Product packaging
- Due to the nature of the courier service, it is highly likely to be subjected to external shocks during transportation, so you must pack the product safely against shocks.
- Please note that even if the product is damaged during transportation, it will be difficult to compensate through the courier if the packaging is insignificant.
- If you want to keep the gift box unique to the product, send it by courier using a different packaging box.
- The delivery center sends the product in a box after repair, so the box sent by the customer is discarded.
- If you have accessories enclosed in the box, attach the enclosed item description to reduce the risk of loss..
Repair cost guide
- If it is determined that repair costs will be incurred, we will contact you in advance and inform you of the procedure and cost.
- If the customer agrees to the paid repair and deposits the repair fee, the repair will be carried out.
- If payment details are not confirmed within 10 days after informing you of paid repairs, the product will be returned.
- The bank to deposit the repair fee is Hana Bank, the account number is [000-000-0000], and the account holder is [DH Global].
- When depositing repair costs, the name of the person making the deposit must be the same as the name of the AS applicant.
- If there is confusion in the confirmation of the depositor, the terminal's AS processing will also be delayed.
- If it is subject to free repair, we will proceed with the repair without contacting you.
Information on shipping cost burden
- Within the warranty period - Return shipping costs are our responsibility.
- After the warranty period - Return shipping costs are the responsibility of the customer.
- Even within the warranty period, the following cases are the responsibility of the customer.
1. In case of malfunction due to user's negligence) Claim for repair fee and round-trip delivery fee
2. If it is mistaken for a malfunction due to inexperienced use) Claim round-trip delivery fee
3. Simple upgrade request) Refusal to receive upgrade agency fee and action to return it
4. In the case of using a courier other than the designated courier company) Rejection of receipt and action for return
- Products shipped via express service will be rejected and returned.
